93% of consumers turn to online reviews on platforms like Google, Facebook, TripAdvisor, Yelp, etc. before deciding whether to choose or pass on a business, product or service. Since online reviews are the number one deciding factor that consumers use, shouldn’t you do everything possible to make sure the scales are overwhelmingly tipped in your favor.
Increase the amount of positive reviews on platforms of your choice by inviting customers to leave feedback via customizable emails or SMS, as well as on-site using QR codes. Positive reviews are taken straight to the chosen platform, while negative feedback from dissatisfied customers can be kept private, safeguarding your reputation.